Support
Returns & exchanges
Physical items can be returned when they are unworn, unwashed and in their original condition.
How to start a return
Email support@astroarsen.com with your order number and what you'd like to return or exchange. You'll get return instructions by reply.
Condition
Items must be unworn, unwashed, free of marks and returned with any tags attached. Items that don't meet this can't be accepted.
Exchanges
Sizing exchanges are handled subject to stock. If the size you need has sold out, the return is refunded instead.
Refunds
Approved refunds are issued to the original payment method through Shopify. Your bank decides how quickly the funds appear.
Faulty or wrong items
If something arrives damaged or isn't what you ordered, email us within a reasonable time with photos and we'll make it right.
Digital products
Digital products are excluded because access is granted instantly — see the digital products policy.